IT Support Questions Answered
Everything you need to know about managed IT services, pricing, security, and working with Echoflare.
An MSP proactively monitors, manages, and secures your IT for a predictable monthly fee. Unlike break-fix where you call when something breaks, an MSP prevents problems through 24/7 monitoring, patching, and maintenance.
We support businesses from 10 to 1,000 endpoints, primarily in the Greater Toronto Area. Our clients range from 10-employee professional services firms to 500+ employee organizations across healthcare, legal, finance, and technology.
Radical pricing transparency (build your plan online), our MyITFleet platform for real-time IT visibility, and we are engineer-led, not sales-led. Your account manager is the same person doing the technical work.
Yes. Our RMM, EDR, and patching tools support Windows and macOS. We manage mixed and fully Mac-based environments regularly.
Three: Block Hours (buy hours, use as needed), Per-Endpoint Managed (flat fee per device, all-inclusive), and Hybrid (managed endpoints plus project hours). We recommend whichever costs you less.
1-year, 2-year, and 3-year terms. Longer commitments come with better rates.
Per-endpoint and hybrid require a minimum of 10 endpoints for meaningful coverage. Block hours have no minimum.
Major infrastructure projects, third-party licensing (M365 licenses, LOB apps), and hardware purchases are quoted separately. All daily support, monitoring, patching, and security are included.
Hours roll over for 60 days.
Bitdefender for EDR, TitanHQ for email and DNS filtering, Blackpoint for MDR (24/7 SOC), and dark web monitoring for credential leak detection. All enterprise-grade.
Yes. Monthly phishing simulations, training modules, compliance tracking, and per-user risk scoring.
Yes. Gap analysis, control implementation, policy documentation, and audit preparation for regulated businesses.
1 to 2 weeks typical. Agents deployed, security configured, environment documented, MyITFleet portal live. Helpdesk from day one. Fully operational within 30 days.
We handle the full transition: coordinate with your current provider, migrate docs and configs, deploy tools in parallel. Zero coverage gap.
Week 1: Discovery and agent deployment. Week 2: Security and monitoring live. Month 1: Full documentation. Month 2: First optimizations. Month 3: First quarterly business review with roadmap.
Mon to Fri, 9 AM to 5 PM EST. Per-endpoint and hybrid clients get 24/7 emergency support. Block hours clients can add an after-hours retainer.
Under 1 hour for managed clients. Critical issues (server down, security incident) are escalated immediately with a 15-minute response target.
Email [email protected], call (416) 399-7755, MyITFleet portal ticket, or helpdesk chat. All create tracked tickets with SLA timers.