About Us | Toronto Managed IT Services

Our Story

Two Engineers.
One Shared Frustration.

Ron F. spent over 15 years as a systems and industrial engineer inside Fortune 500 enterprises, leading large-scale optimization, efficiency and cost reduction programs. Araz K. built and ran infrastructure for companies that couldn't afford downtime. Both of them watched, from the inside, as smaller businesses struggled with IT partners who were reactive, opaque, and frankly, not very technical.

The prevailing model was broken. A ticket goes in. A technician shows up eventually. An invoice arrives. Nothing gets better, it just gets managed. There was no proactive thinking, no roadmap, no genuine partnership.

In 2021, they co-founded Echoflare Managed Services with a simple thesis: treat every client's infrastructure the way an in-house engineering team would. Not a vendor relationship: a partnership with skin in the game.

"Every time a client's system goes down, that's revenue lost, trust eroded, and a team distracted. We take that personally. We always have."

Ron F., President and Co-Founder

Founded 2021

Security First

Every engagement

Always Proactive

Not reactive

True Partners

Not just vendors

Engineer Mindset

Always

Our Headquarters

30-55 Administration Rd, Concord, ON L4K 4G9

(416) 399-7755

[email protected]

Our Journey

How We Got Here

2021

Echoflare is Founded

After watching a mid-sized Toronto business lose two days of operations to a preventable IT failure, Ron and Araz set out to build a genuinely engineer-led MSP. Incorporated in Ontario and headquartered in Concord, with the first three clients onboarded within 60 days on zero marketing budget, entirely word of mouth from the Concord and Vaughan business community.

2024

Platform and Process

Launched MyITFleet, our proprietary multi-tenant MSP operations platform, giving clients real-time visibility into their fleet health, SLA performance, and active incidents. Grew to managing 1,000+ endpoints across the GTA.

2025

GTA Expansion

Expanded services to cover Mississauga, Vaughan, Markham, and Brampton. Added Odoo ERP deployment and compliance support practices. Began a research collaboration with the University of Toronto on route optimization.

2026 and Beyond

Building the Team

Actively growing the Echoflare team to serve clients faster and deepen our engineering practice. We are hiring people who think like owners, not order-takers. See our open roles below.

What We Stand For

Our Core Values

These are not posters on a wall. They shape every hire, every proposal, and every support call we handle.

Ownership Over Excuses

When something goes wrong in a client's environment, we own it. We do not point fingers at vendors, ISPs, or circumstances. We fix it and build systems so it does not happen again.

Radical Transparency

Our pricing is public. Our contracts are plain English. Our MyITFleet platform gives clients full visibility into what we are doing, when, and why. No black boxes, ever.

Speed Without Sacrifice

We respond fast because downtime costs real money. But speed never means skipping documentation, skipping testing, or skipping the conversation with the client about what changed and why.

Relationships Over Revenue

We have turned down contracts that were not the right fit. We have told clients when they did not actually need a service we could sell them. Long-term trust is worth more than a short-term deal.

Engineer First

Everyone on the Echoflare team thinks like an engineer. We document systems, question assumptions, stress-test solutions before deployment, and treat every infrastructure decision as a design problem.

Community is a Priority

We actively support the GTA small business community. We give honest advice even when it does not lead to a sale. We believe that businesses thrive when their IT partner is invested in their growth, not just their invoices.

The Team

The People Behind Echoflare

Small team. Deep expertise. No account managers passing your ticket to someone who has never spoken to you.

Ron F.

President and Co-Founder

Ron is a systems and industrial engineer with 15+ years leading optimization, efficiency and cost reduction programs inside Fortune 500 enterprises. His track record is in lean process design: mapping how work actually moves through an organization, finding the constraint that governs the whole system, and rebuilding the workflow around it so the improvement holds after the project ends. MyITFleet came out of that discipline. A process does not hold without observability, so the platform puts fleet health, SLA performance and active incidents in front of the client in real time instead of leaving them to be reported after the fact. Ron owns its product direction. He holds published academic research in optimization, and at Echoflare he leads sales, client relationships, and business development. He is deeply involved in the GTA technology and civic community.

Industrial Engineering Lean Process Design MyITFleet Process and Observability Sales and BD Client Strategy

Araz K.

CTO and Co-Founder

Araz is the technical architect behind Echoflare's infrastructure practice and leads every engineering decision the firm makes. His work spans infrastructure planning and lifecycle management, network and identity architecture, hybrid and cloud design across AWS, Azure and on-premise systems, virtualization, and backup and disaster recovery design. He is highly certified in cybersecurity and owns the security practice end to end: zero trust and least privilege design, endpoint and email hardening, vulnerability management, and the incident response playbooks clients are held to. He also works with clients at CTO level, setting multi-year IT strategy, technology roadmaps and budgets, and sitting in on the architecture decisions that are expensive to reverse. Araz ensures every client environment is built to a standard he would be comfortable running himself.

Infrastructure Planning Cloud Architecture Network and Identity Cybersecurity Zero Trust IT Strategy vCIO Advisory Backup and DR

We are growing. See open positions and join the team.

Technology Stack

The Tools We Trust

We are vendor-agnostic by principle and opinionated by experience. These are the platforms we have evaluated, certified on, and stake our SLAs on.

Microsoft 365

AWS

Azure

ConnectWise Automate

Jamf Pro

Bitdefender GravityZone

Blackpoint Cyber MDR

TitanHQ

Cisco

Ubiquiti

Veeam Backup

Odoo ERP

MyITFleet

Security Stack

Why These Three

Security is the part of the stack we are least willing to compromise on. These are the three platforms every Echoflare client environment runs, and the reasoning behind each.

Bitdefender GravityZone

Endpoint protection and EDR

One agent and one console cover prevention, detection and response across every workstation and server. Layered defences stop the majority of threats before execution, EDR correlates events across endpoints rather than judging each machine in isolation, and risk analytics scores misconfigurations and user behaviour so we can close gaps before they are exploited.

Blackpoint Cyber

Managed detection and response

A 24/7 security operations center founded and staffed by former national security operators, built specifically for the MSP channel. It watches for the tradecraft that follows a breach, lateral movement and privilege escalation, and it is authorized to act on its own: isolating the host and killing the process rather than sending an alert and waiting for someone to read it.

TitanHQ

Email and DNS security

Email remains the most common way in, so we filter it before it reaches the mailbox. SpamTitan handles phishing, malware, spoofing and impersonation on Microsoft 365 and Google Workspace, with attachment sandboxing and outbound scanning. WebTitan blocks malicious and newly registered domains at the DNS layer, which covers the click that gets through.

GTA Managed IT

Ready to Work With an IT Team That Actually Cares?

We take on a limited number of new clients each quarter to ensure everyone gets the attention their infrastructure deserves. Let's talk about yours.

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We Built the IT CompanyWe Always Wanted to Work With.

Two Engineers.One Shared Frustration.