The Platform Behind
Every Echoflare Engagement
Most MSPs use off-the-shelf tools you never see. We built MyITFleet to give you a live dashboard showing exactly what is happening with your IT. Real-time fleet health, SLA compliance, and proactive alerting, built on top of Jamf Pro and ConnectWise Automate.
Your IT Command Center.
Always Watching.
The NOC Control Tower is where our team monitors every client environment in real time. Three optimized screens show live ticket queues with aging indicators, service metrics with SLA compliance across all organizations, and fleet-wide alerts with a cross-organization security matrix.
Every alert is color-coded by priority. Every ticket shows its age. The Toronto weather widget keeps our on-site team informed for dispatch. This is not a monitoring tool we bought. This is the command center we built because nothing on the market showed us what we needed to see.
Every Device Scored.
Every Risk Visible.
The Fleet Health Dashboard gives you a single score for your entire device fleet. Our custom scoring algorithm analyzes RAM health, storage capacity, CPU performance, and device fit to determine which machines are performing well, which need attention, and which should be replaced.
Data flows in from Jamf Pro for Apple devices and ConnectWise Automate for Windows environments. Both sources merge into one unified view. You see warranty alerts, storage warnings, security compliance gaps, and fleet age distribution all without switching between tools.
SLA Compliance in Hard Numbers
Service Intelligence tracks every ticket from the moment it is opened until resolution. Response SLA and Resolution SLA are calculated against business hours with timezone awareness so your numbers reflect reality, not calendar math.
Your client dashboard shows open tickets, resolution trends, priority distribution, and compliance status. The internal staff view adds technician performance, organization-level breakdowns, and resolution time analysis that drives continuous improvement.
Why a Proprietary Platform Changes Everything
MyITFleet is not a feature list. It is the reason Echoflare clients experience a fundamentally different relationship with their IT provider.
Real-Time Visibility
You see exactly what we see. Every device, every alert, every SLA metric is visible in your dashboard right now. No waiting for a monthly report to find out if your IT is healthy.
Proactive Issue Detection
The NOC Control Tower catches problems before they escalate. Storage warnings, security gaps, and warranty expirations surface automatically so we fix them before you notice.
SLA Accountability
Service Intelligence shows you hard compliance numbers, not marketing averages. Response SLA, resolution SLA, and technician performance are tracked against business-hours-aware calculations.
Hardware Lifecycle Managed
Fleet health scoring tells you which machines are performing well, which need upgrades, and which should be replaced. Warranty tracking means you are never surprised by a dead laptop again.
Integrations That Power MyITFleet
MyITFleet Is Now Available to MSPs
Every feature in MyITFleet was designed to solve real problems we faced managing client infrastructure. No bloat. No upselling. Just the dashboards, scoring, and intelligence an MSP actually needs to deliver exceptional service.
If you are building your MSP technology stack and want to see what a purpose-built device management and service intelligence platform looks like, we would love to show you.
Visit myitfleet.comEverything You Want to Know About MyITFleet
Ready to See What Your IT Actually Looks Like?
Book a free consultation. We will walk you through every dashboard, every metric, and show you exactly how MyITFleet would monitor your environment.