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We’re seeking a detail-oriented Office Administrator & Bookkeeper to manage daily office operations and financial record-keeping. This role combines administrative expertise with bookkeeping responsibilities, requiring strong organizational skills and financial accuracy.

• Manage accounts payable and receivable, ensuring timely processing of invoices and payments
• Reconcile bank and credit card statements monthly
• Process employee expense reports and reimbursements
• Maintain accurate financial records and organize documents for tax preparation
• Generate monthly financial reports and analyses
• Process bi-weekly payroll and maintain payroll records
• Track budget expenses and flag variances
• Assist with year-end financial closing procedures
• Support external auditors during reviews

• Post-secondary education in Business Administration, Accounting, or related field
• 3+ years of combined experience in office administration and bookkeeping roles
• Proficiency in QuickBooks or similar accounting software
• Advanced Excel skills including pivot tables, formulas, and financial modeling
• Strong knowledge of basic accounting principles and financial reporting
• Excellent attention to detail with a focus on accuracy in data entry and calculations
• Professional written and verbal communication skills
• Experience with Microsoft Office Suite, particularly Outlook, Word, and PowerPoint
• Demonstrated organizational skills and ability to manage multiple priorities
• Understanding of standard office procedures and best practices

• Bookkeeping certification or relevant accounting credentials
• Experience with expense management software and electronic payment systems
• Knowledge of payroll processing and related tax requirements
• Familiarity with HR administrative functions
• Experience with cloud-based collaboration tools
• Previous experience in a similar dual-role position
• Understanding of data privacy and financial information security practices

We’re seeking an experienced Senior IT Technician to provide advanced technical support, mentor junior team members, and drive process improvements. This role combines technical expertise with leadership responsibilities, serving as an escalation point while contributing to the team’s strategic initiatives.

• Act as the escalation point for complex technical issues, providing advanced troubleshooting and resolution while mentoring junior technicians through challenging cases. Document solutions and create knowledge base articles for common issues.
• Lead technical projects including system upgrades, software deployments, and infrastructure improvements. Develop project plans, coordinate with stakeholders, and ensure successful implementation while minimizing user impact.
• Design and implement automation solutions for routine tasks, creating scripts and workflows to improve help desk efficiency. Continuously evaluate and optimize support processes and procedures.
• Manage and configure enterprise systems including Active Directory, Office 365, mobile device management platforms, and network services. Implement best practices and maintain system security.
• Provide technical leadership in incident management, leading the response to major incidents, coordinating with various IT teams, and ensuring proper communication to stakeholders.
• Develop and maintain documentation standards, technical procedures, and training materials for the help desk team. Conduct technical training sessions and knowledge transfer workshops.
• Analyze support metrics and trends to identify recurring issues, recommend solutions, and drive continuous service improvement initiatives.
• Participate in IT strategy discussions, providing insights from the support perspective and recommending technology solutions to enhance user experience and productivity.

• Bachelor’s degree in IT, Computer Science, or related field, or equivalent combination of education and experience. Advanced technical certifications demonstrate continued professional development and expertise in specific technologies.
• 5+ years of progressive IT support experience, with at least 2 years in a senior or lead technical role. Should have a proven track record of handling complex technical issues and implementing IT solutions across an enterprise environment.
• Advanced knowledge of Windows Server administration, Active Directory management, and Office 365 administration. Must be able to manage group policies, implement security measures, and troubleshoot complex authentication issues.
• Strong networking expertise including TCP/IP, DNS, DHCP, VLANs, and VPN technologies. Should be able to diagnose and resolve complex network issues, understand network security principles, and implement network changes.
• Demonstrated project management skills with experience leading technical implementations, system upgrades, and process improvement initiatives. Should understand change management principles and risk mitigation strategies.
• Expert-level troubleshooting skills across multiple technologies, with the ability to quickly identify root causes of complex technical issues and implement effective solutions. Must have experience with enterprise hardware and software systems.
• Exceptional leadership and mentoring abilities, with experience training junior staff and promoting technical best practices. Should be able to explain complex technical concepts clearly and provide constructive feedback.
• In-depth understanding of IT security principles, compliance requirements, and industry best practices. Experience implementing and maintaining security controls and responding to security incidents.

• Advanced certifications such as CompTIA Security+, Microsoft 365 Certified: Enterprise Administrator Expert, ITIL v4 Foundation, or similar credentials that demonstrate expertise in enterprise IT management and service delivery.
• Experience with PowerShell scripting and automation tools, ability to create and maintain scripts for routine tasks and system administration. Knowledge of other scripting languages and automation platforms is a plus.
• Proficiency with enterprise monitoring tools, ITSM platforms, and advanced troubleshooting software. Experience configuring and optimizing these tools to improve service delivery and team efficiency.
• Experience with cloud platforms (Azure, AWS) and hybrid infrastructure environments. Understanding of cloud security, identity management, and migration strategies.
• Knowledge of ITIL best practices and experience implementing service management processes. Certification in ITIL or other service management frameworks is highly valued.